Refund policy
Return & Refund Policy
At Sultana Roots, we strive to ensure customer satisfaction with every purchase. Please 5read our return and refund policy carefully.
Return Eligibility
We accept returns only if the product received is damaged, defective, or incorrect. To be eligible, the item must be unused, in its original packaging, and reported within the specified timeframe.
Return Timeframe
You must request a return within 5 days of receiving your order. Requests made after this period may not be accepted.
Refund Process & Timing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 5–7 business days to your original payment method.
Exchange Options
We offer exchanges only for damaged or defective items. If you need an exchange, please contact us at sultanaroots.923519@gmail.com.
Damaged or Defective Products
If you receive a damaged or defective item, please email us at sultanaroots.923519@gmail.com with your order details and clear images of the product within the return timeframe.
Non-Returnable Items
Certain items are not eligible for return, including:
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Opened or used products
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Products without original packaging
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Items purchased on clearance or sale (if applicable)
Return Shipping Costs
If the return is due to our error (damaged, defective, or incorrect item), we will bear the return shipping cost.
For other cases, return shipping charges may apply.
If you have any questions regarding returns or refunds, please contact us at [EMAIL ADDRESS].