Terms of service
Welcome to Sultana Roots. By accessing or purchasing from our store, you agree to the following terms and conditions. Please read them carefully before using our services.
1. Account Terms
You agree to provide accurate and complete information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
2. Pricing and Payment
All prices listed on our store are in INR and are subject to change without prior notice. We accept secure payments through trusted third-party payment gateways. Orders will only be processed after successful payment confirmation.
3. Product Descriptions
We strive to ensure that all product details, descriptions, and images are accurate. However, slight variations may occur due to natural ingredients or display settings. We do not guarantee that all information is error-free.
4. Order Acceptance
We reserve the right to accept or cancel any order at our discretion. This may include cases of product unavailability, pricing errors, or suspected fraudulent activity. If your order is cancelled after payment, a full refund will be issued.
5. Shipping and Delivery
We aim to deliver your orders within the estimated timeframe, but delays may occur due to external factors. Sultana Roots is not liable for delays caused by courier partners or unforeseen circumstances.
6. Returns and Refunds
Returns and refunds are subject to our Return Policy. Please review it separately for detailed information on eligibility and process.
7. Limitation of Liability
Sultana Roots shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
8. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Andhra Pradesh.
9. Changes to Terms
We reserve the right to update these Terms of Service at any time. Continued use of our store implies acceptance of the updated terms.
Effective Date: 09/04/2026