Shipping policy
Shipping Policy
At Sultana Roots, we aim to deliver your orders quickly and safely, ensuring a smooth shopping experience.
Shipping Methods
We partner with reliable courier services to deliver your orders across India. Shipping methods may vary depending on your location.
Order Processing Time
All orders are processed within 1 day after payment confirmation. Orders are not processed on Sundays or public holidays.
Delivery Timeframes
Once shipped, orders are typically delivered within 3-5 BUSINESS DAYS, depending on your location.
Shipping Costs
Shipping charges are calculated at checkout and will be displayed before you complete your purchase.
Shipping Cost: Calculated at checkout based on your location
Tracking Information
Once your order is shipped, you will receive a tracking ID via email or SMS. You can use this to track your order in real-time.
Delivery Issues & Delays
While we strive to deliver on time, delays may occur due to unforeseen circumstances such as weather conditions, courier delays, or remote locations.
If your order is significantly delayed, please contact us at sultanaroots.923519@gmail.com.
International Shipping
Currently, we do not offer international shipping. For any special requests, please contact us directly.
If you have any questions regarding shipping, feel free to reach out to us at sultanaroots.923519@gmail.com.